Frequently asked questions

Monserrate is about 4 km west of Sintra town, in the Sintra hills. From Lisbon, take the train from Rossio to Sintra (around 40 minutes), then the 435 tourist bus, a taxi or rideshare for the final 10 minutes. By car there is on-site parking.

Pena is the bold, colourful palace on the highest peak; Monserrate is quieter, pink, and famous for its delicate Moorish-Indian-Gothic interiors and a vast Romantic botanical garden. Many visitors find Monserrate calmer and less crowded, and pair the two over a single day.

Yes. Every ticket covers entry to both the palace interiors and the full botanical park - there is no separate garden-only or palace-only ticket in our range.

Yes. We secure your entry in advance so you bypass the on-site ticket-office queue and go straight to the gate with the confirmation we email you.

Confirmation is emailed to you within hours of booking, usually much sooner. Your entry document and a free 5-minute audio guide arrive before your visit - no app or printing required, though a printed copy never hurts.

No. Monserrate uses an open-date model - you book for a specific date and can arrive any time during opening hours. There is no fixed half-hour slot to choose.

Adult (18-64) is €24, Youth (6-17) and Senior (65+) are €20 each, and the Family bundle (2 adults + 2 youths) is €66. Children under 6 enter free and don't need a ticket.

Yes - children under 6 enter free and are not a sold ticket. Just bring them along; photo ID may be requested at the gate to confirm age.

For youth, senior and family tickets, staff may ask for photo ID at the gate to confirm age eligibility. Carry a passport or national ID for each named reduced-rate visitor.

Allow 2-3 hours. The palace itself takes under an hour, but the botanical garden is large and rewards a slow wander - garden lovers often stay longer.

The palace ground floor and parts of the garden are accessible, but the grounds are hilly with slopes and uneven paths. Contact us before your visit and we'll share the current step-free routes.

Monserrate is open every day of the year. The park is open 09:30-19:00 and the palace 09:30-18:00, with last palace admission at 17:30.

Conservation work on the palace continues into 2027, so you may see scaffolding or coverings on parts of the exterior. The interiors and gardens remain open and fully worth the visit.

Yes, many visitors combine them. Monserrate sits a little apart to the west, so it works well as a calmer first or last stop. We can help you sequence the day so you avoid the worst queues.

You get a full refund. We only confirm once your entry is locked in, and if anything prevents us delivering it, you are refunded in full.

Early morning or late afternoon are calmest and best for photos in the garden. Midday in summer is busiest and hottest, so an earlier arrival is more pleasant.

Reach out to our concierge team as early as you can and we'll readily rebook your date. Refunds are guaranteed in the event we cannot deliver the entry you booked.